Topic

AI & Automation

AI and automation advice tends to swing between hype and dismissal. This hub takes the consulting view: start from the process, not the tool. We cover automation platforms such as Make and Zapier, AI-assisted workflows, and the honest limits of what current tools can do without human review.

Guides

Guides in AI & Automation

5 articles

AI & Automation

ChatGPT vs Claude vs Microsoft Copilot for Small Businesses: An Honest Comparison

ChatGPT Team, Claude Team and Microsoft 365 Copilot compared for SMEs: verified 2026 pricing, where each one wins, data privacy, and honest deployment advice.

August 26, 20265 min read

AI & Automation

The Best AI & Automation Stack for an SME

A reference AI and automation stack for SMEs: the four layers, which tools fill each one, honest costs, and the order to build so automation compounds.

August 22, 20264 min read

AI & Automation

How to Automate Customer Enquiry Handling (Without Annoying Anyone)

A practical tutorial for automating customer enquiry handling: capture, AI triage, CRM routing and follow-up tasks — with human checkpoints where they matter.

July 29, 20264 min read

AI & Automation

Make vs Zapier (2026): Pricing, Features and Which One to Choose

Make vs Zapier compared as of September 2026: credits vs tasks pricing at real volumes, ease of use, 3,000+ vs 9,000+ apps, AI features and a verdict.

July 22, 20268 min read

AI & Automation

10 Business Processes You Can Automate with AI

Ten business processes you can genuinely automate with AI today — from enquiry triage to report assembly — with honest notes on payback and human checkpoints.

July 17, 20264 min read

Reviews

Tools we’ve reviewed in AI & Automation

Full directory

AI & Automation

n8n

8.6

The open-source automation platform built for AI-agent workflows

Best forTechnically capable SMEs and teams building AI-in-the-loop workflows that want Make-class power without per-step metering — or without licence fees at all.

Read review